Privacy policy

Menzies Securities Pty Ltd (Trading as Eco 247 and DownunderTP) Privacy Policy

Effective Date: January 27, 2024

Introduction

Menzies Securities Pty Ltd (“we,” “us,” or “our”) operates under the trading names Eco 247 and DownunderTP (collectively, the “Trading Names”). This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with or make a purchase from our websites, mobile applications, or any of our services under the Trading Names (collectively, the “Services”). It applies to all data practices within Menzies Securities Pty Ltd, including those related to both Trading Names.

Please note: We use Shopify as our eCommerce platform. While Shopify may process certain transactional information on our behalf, we remain responsible for the privacy and security of your personal information collected through our Services. This Privacy Policy describes our data practices, independent of Shopify’s own policies.

What Information Do We Collect?

  1. Personal Information
    Information that can directly or indirectly identify you, such as:

    • Name
    • Email address
    • Delivery address
    • Phone number
    • Payment details (e.g., credit card number, expiration date)
    • SMS opt-in status (for Eco247)
    • Interactions with our customer service team
    • Trading information (for financial services customers)

  2. Device Information
    Information about the device you use to access our Services, such as:

    • Browser type and version
    • Operating system
    • IP address
    • Pages visited on our websites
    • Date and time of each visit
    • Referring website

  3. Transactional Information
    Information collected and processed by Shopify on our behalf, including:

    • Order details (products purchased, quantities, prices)
    • Payment method and transaction details
    • Shipping information

How Do We Use Your Information?

  1. Fulfilling Orders and Providing Services
    We use your personal information to process and ship orders, manage your account, provide customer support, and respond to your inquiries.

  2. Improving Your Experience
    We use personal and device information to personalize your experience on our Services, offer product recommendations, and deliver targeted advertising.

  3. Marketing and Communication
    With your consent (where required by law), we may send you marketing messages about our products, services, and promotions via email or SMS. You can opt out of these communications at any time (see “Your Choices and Rights” below).

  4. Analytics and Research
    We analyse personal and device information to better understand website traffic, user preferences, and how to improve our Services.

  5. Compliance
    We may use your personal information to meet legal and regulatory obligations, such as know-your-customer (KYC) and anti-money laundering (AML) requirements.

Sharing Your Information

We may share your personal information with third-party service providers who help us operate our business and fulfill our obligations to you. These service providers may include:

  • Payment processors
  • Shipping companies
  • Marketing and advertising providers
  • Data analytics providers
  • Customer service providers
  • Shopify (for processing transactional information)

We require all third-party service providers to adhere to applicable data privacy laws and regulations, and to protect your personal information in accordance with this Privacy Policy.

Sharing Between Trading Names

With your consent, we may share certain personal information between Eco 247 and DownunderTP to provide a seamless user experience across our Services and to offer you products and services that may interest you. We will only share information necessary to fulfill your orders or provide customer support, unless we have your explicit consent to do otherwise. You can change your consent preferences at any time (see “Your Choices and Rights” below).

Data Security

We take reasonable measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Using secure servers and data encryption
  • Implementing access controls, firewalls, and secure authentication methods
  • Regularly reviewing and updating our security practices

Despite these efforts, no security system is foolproof. We cannot guarantee the absolute security of your information.

Data Retention

We keep your personal information only for as long as it is needed to fulfill the purposes for which it was collected, including meeting any legal, accounting, or regulatory requirements. After this period, we will securely delete your information unless you have given us permission to retain it longer.

Your Choices and Rights

  • Access, Correction, and Deletion: You have the right to request access to, correct, or delete your personal information at any time.
  • Objection and Withdrawal of Consent: You can object to our processing of your personal information or withdraw your consent to its use.
  • Managing Marketing Preferences: You can opt out of marketing emails by clicking the “unsubscribe” link at the bottom of any email. To opt out of SMS messages, reply “STOP” to any message you receive from us.

To exercise any of these rights or manage your consent preferences, please contact us using the details provided in the “Contact Us” section below.

Children’s Privacy

Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised policy on our Services and update the “Effective Date” at the top of this page. Please review this Privacy Policy periodically to stay informed about our data practices.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Menzies Securities Pty Ltd
Email: info@Eco247.com.au

We value your privacy and appreciate your trust in us to safeguard your personal information.